We Only Ship Within Indonesia
GENERAL TERMS
- Items that have already been purchased cannot be exchanged for a refund.
- Every order will be placed & processed via Whatsapp chat
- Before shipping, we always inspect the item once more to make sure it is complete and undamaged. Therefore, any damage that occurs during shipping is NOT our responsibility.
- If an item you ordered turns out to be out of stock in our warehouse, we will usually offer you a replacement item, or a full refund.
- Our website operates as an online shop: payment is made via bank transfer, and products are shipped via agreed courier.
- Product stock may change at any time.
- We are not responsible if a customer provides an incorrect address at the time of order, resulting in the product not arriving or not being received.
GENERAL CONDITIONS
- All shipping costs are borne by the buyer.
COMPLAINT & RETURN POLICY
Before shipping, we always check that the item meets our quality standards, and we ship immediately after this inspection. However, damage can occasionally occur unexpectedly during shipping due to the courier. If this happens, we ask customers to follow the procedure below:
- Report the damaged item within 1×24 hours of receiving it
- Send clear information including detailed photos, order number, product type, and a description of where the damage is located, to our Whatsapp +6281217616154
- We will then reply through Whatsapp chat
- We reserve the right to accept or reject the complaint, at our own discretion
Notes***: ALL SHIPPING COSTS FOR RETURNED ITEMS ARE BORNE BY THE BUYER
OTHER COMPLAINT TERMS
For complaints other than damaged or incorrectly shipped items, please submit them within 3 days of receiving the item. After 3 days, we will consider your package to be free of issues, and we no longer keep order invoices past that period.